Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of San Francisco

These are the results for consumer specific consumer resources for CA. The listing is grouped by primary service category, then sorted alphabetically.

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Auto

• California Highway Patrol (CHP)
  Field offices can determine if automobiles meet the state's safety, noise or smog regulations. Consumers with questions regarding their vehicles should call a local field office. Check telephone book for locations throughout the state. (San Francisco, CA)
  

Banking Authorities

• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (San Francisco, CA)
  
• California - Department of Financial Protection and Innovation (DFPI)
  The Department of Financial Protection and Innovation (DFPI) provides protection to consumers and services to businesses engaged in financial transactions. The Department regulates a variety of financial services, products and professionals. The Department oversees the operations of state-licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies. Additionally, the Department licenses and regulates a variety… (San Francisco, CA)
  

Children and Young Adults

• Healthy Children Organizing Project (HCOP)
  The Healthy Children Organizing Project (HCOP), a project of Consumer Action, is a 15-year-old San Francisco-based advocacy and “community education by-the-community” organization. Our goal is to protect young children from environmental hazards in San Francisco’s low-income communities. (San Francisco, CA)
  

Complaint Assistance

• Bay Area Legal Aid
  Bay Area Legal Aid (BayLegal) is the largest provider of free civil legal services in the Bay Area. Their seven regional offices work together to provide high quality legal assistance to low-income people regardless of their location, language, or disability. BayLegal is uniquely positioned to help people across county lines. They assist people in the areas of housing, public benefits, health access, and domestic violence. (San Francisco, CA)
  
• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (San Francisco, CA)
  
• California Public Utilities Commission
  The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The CPUC serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates, with a commitment to environmental enhancement and a healthy California economy. We regulate utility services, stimulate innovation, and promote competitive markets, where possible. On this… (San Francisco, CA)
  
• Community Boards of San Francisco
  Free conflict resolution services for San Francisco residents for problems of all types, such as landlord/tenant disputes, harassment, parking and noise disputes and family problems. (San Francisco, CA)
  
• Housing Rights Committee of San Francisco
  Housing Rights Committee is a tenants rights organization that offers free counseling for San Francisco tenants in all types of housing, including rent-control, public housing and Section 8. (San Francisco, CA)
  
• Housing Rights Committee of San Francisco
  Housing Rights Committee is a tenants rights organization that offers free counseling for San Francisco tenants in all types of housing, including rent-control, public housing and Section 8. (San Francisco, CA)
  
• San Francisco District Attorney
  Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud. (San Francisco, CA)
  
• San Francisco Rent Stabilization and Arbitration Board (Rent Board)
  Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F. (San Francisco, CA)
  
• San Francisco Tenants Union
  Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours. (San Francisco, CA)
  
• Securities and Exchange Commission (SEC)
  Handles complaints about stock brokerage firms, mutual funds, stock transactions, stolen or lost certificates, and insider trading. The Commission is responsible for preventing fraud and deception in the purchase and sale of securities and this office and also administers federal laws involving securities and finances to protect investors and the public. (San Francisco, CA)
  
• TURN (The Utility Reform Network)
  A California consumer group that engages in advocacy on utility rate issues on behalf of residential and small business consumers; offers advice and referrals. (San Francisco, CA)
  

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